Hospital Operations Management Consulting

Efficient management, robust financial control, systematic inventory management and synergy with the staff lead a healthcare organization onto the path of achieving its potential. Management Consultancy facilitates improvement in the performance and the reach of a hospital through the analysis of existing operational practices and the inculcation of plans for improvement

Technecon offers the following Hospital Management Consultancy services:

  • Turn around strategies through Service Line Analysis leading to optimization of revenues and profitability
  • Operational Audits
  • Manpower Audit & Training
  • Designing Operations Manuals
  • Costing of Services
  • Systems Study & Redesign
  • Tariff Rationalization
  • Marketing Strategies
  • Hospital Waste Management
  • Recruitment Assistance
  • Quality Management / Accreditation

Service Line Analysis

Technecon assesses the performance of single or multiple service lines (departments) in the organisation or the institution as a whole. The performance is assessed on several parameters that affect performance and efficiency. Some of the prominent parameters assessed are:

  • Infrastructure & Assets (moveable & immoveable): Adequacy of areas, spaces and location of the departments in keeping with ‘medical planning’ norms; level of technology (medical and non–medical devices) and their appropriateness for the services rendered; device life cycle management policies and practices; device procurement & decommissioning policies and processes
  • Human Resource Performance: Analyzing staff matrix and drawing out an appropriate organogram; evaluating the staff quantum and its adequacy; reviewing staff profile and their suitability for required service delivery; staff compensation with respect to qualifications, job profile and performance; assessing departmental revenue & expenditure to qualify existing staffing pattern; recommending staff motivation practices
  • Operational performance: Mapping patient throughput and service volume; assessing utilization of assets with respect to workload; evaluating inventory and its management; tracking departmental workflow, patient quantum and flow patterns; analysing service delivery processes and time lines
  • Quality Performance: Assessing departmental processes and recommending steps to prevent errors and enhance patient care; reviewing patient feedback to assess quality of service delivery; reviewing Patient Complaint Handling policy and process; enhancing patient satisfaction by recommending value added services/facilities; evaluating staff feedback to assess management policies impacting staff performance
  • Financial Performance: Assessing departmental revenues and expenditure; tracking the financial trends and suggesting measures to contain costs and augment revenue; evaluating key financial ratios to determine service viability; identifying key contributors to the revenue of the department and taking proactive measures to enhance this contribution; analyzing profitability trends of departments with the purpose of making them independent profit centres